Shipping & Production
Each item is handmade to order. Please allow up to 7 business days for production before dispatch. Available delivery destinations, shipping charges and any delivery estimates are displayed at checkout. Delivery estimates are not guaranteed dates and may be affected by carrier or customs delays. Please check your delivery address carefully before completing your order and contact us promptly if it needs correction. For time-sensitive gifts, contact us before ordering to discuss whether the requested date is feasible.
Returns
For standard, non-personalized jewelry, contact us through the website's contact form within 30 days after delivery to request a return. Include your order number and the item you wish to return. Please wait for the return instructions and correct return address before sending anything. Return items unused and carefully packaged, with their original packaging where available. Refund arrangements will be confirmed with you after the returned item is received and checked. Contact us before ordering a personalized or custom-made item to discuss the return terms that apply to that request. If your order arrives damaged or incorrect, contact us with your order number and clear photographs so we can help resolve the issue. This policy does not limit mandatory consumer rights.
Privacy
Information you provide when placing an order or contacting Divinehandmade is used to process and fulfill your order, respond to your message, provide customer support, and meet applicable record-keeping obligations. Order fulfillment may require sharing relevant information with Wix, payment service providers and delivery services. This website is hosted on Wix, whose services may process technical information and use cookies as described in Wix's privacy and cookie information. For questions about personal information or to request access, correction or deletion where applicable, contact us through the contact form on this website. Information that must be retained for transactions or legal obligations may not be deleted immediately.
Terms
Divinehandmade offers handcrafted Catholic medals, rosaries and devotional jewelry from a studio in Haifa, Israel. Please review each product's description, materials, size, available options and price before ordering. Items are handmade to order; allow up to 7 business days for production before dispatch. Slight handmade variations may occur. Prices and applicable shipping charges and taxes are displayed during checkout. Please contact us through the site's contact form about custom requests before ordering. Follow the care instructions on each product page; glass-cabochon pendants are not waterproof and should be kept away from water. Nothing in these terms limits mandatory consumer rights.